bitstamp: lack of useful statements

I am currently liquidating some bitcoin, and about to liquidate a load more.

I have to capture records for compliance. I quite like having decent records anyway.

Bitstamp does not provide statements, and the records that one can extract from their service are not fit for purpose.

I placed an order to sell a tranche of Bitcoin for over 1M fiats(2024). The order filled. Now to capture the record of the order. There is no orders view. The best i could find was an entry in a sort of log screen, showing everything from logins to order placements. It doesn’t show the order being filled, just placed, but it’s something. The CSV file is much too verbose, not showing useful totals (aggregates), and is not in a compliance-friendly visual format with logos etc. It also doesn’t have balances, at all. No, I’m not shitting you. To check balances, you have to capture them from the web screen, and then calculate them from a CSV of your entire account history.

Bankers have told me that they have failed to “onboard” “crypto” customers because they couldn’t make head nor tail of the records. I bet it was big piles of uninterpreted raw CSV gibberish, from the likes of Bitstamp. Ultimately, if proper statements are not supplied to the customer, the customer is likely to lose access to their own property at some point in the future. Do Bitstamp understand that this is what they are doing to their customers?

I can state, and have stated, the basic requirements for providing series of financial statements to customers. It’s not hard. Why do Bitstamp and their like fail to provide financial statements to their customers.

Again, I want this both for my own records, and for compliancing.

Aside: they charge 0.1% for international withdrawal. and GBP to Guernsey is international, so that is another 1k GBP to them. But they made the withdrawal fail without giving a reason, it just says “Failed”.