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Showing posts with the label root_cause_analysis_for_jeff_bezos_my_format

world's biggest shop still falls over when customer changes shipping address

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Amazon have still not fixed their 500 Internal Server issue, despite my clear root cause analyses. Customer puts thing in basket.  Customer changes delivery address, in this case from UK to Guernsey.  Amazon falls over with 500 Internal Server Error. As noted elsewhere, Jeff Bezos is notorious for asking for a root-cause analysis for every issue. Let's separate things into PRCA and DRCA.  That is proximal root-cause analysis, and distal root-cause analysis, respectively. The proximal root cause is that Amazon is failing to handle some cases where a basket's shipping address is changed from a location that the basket can be shipped to, to a location that the basket can not be shipped to. The distal root cause is that Jeff Bezos is retarded.

world's biggest shop: if you can't receive an SMS from us, right now, in real time, you can't buy anything

Another self-defeating Amazon authn fail. I tried to buy thing while on train, they go to the SMS thing, I have the phone on me but the SMS doesn't arrive. Result: thing not bought from Amazon. I've heard that Jeff Bezos likes to ask for root cause analyses for any issues.  Well, here's a root cause analysis for this issue: Jeff Bezos is a drooling idiot.