Edinburgh fringe barely able to sell tickets
Edfringe has has bad IT, for as long as it's had IT. Now, all tickets are done as QR codes. Good choice. Except the app requires a working internet connection, to display the ticket for the next show. It obvious to anyone but an IT specialist that the app should cache tickets including QR codes. Since showing your ticket at the door is an important and time-critical, um, user journey, nice app design might even ask the question of how to have this QR + basic details for next show as to-hand as possible. It could be always displayed when in the app, or displayed on the app's main screen and most of its other screens. Could you even get a qr into a badge on the phone's home screen? If not, then a home screen widget would be possible. How many squares? Maybe 4. Instead of which, we have "you need an internet connection" at the door, or no ticket, no qr, no show. As time went on, we realised more and more was being loaded over the internet. There would be big white e...