british airways have decided not to inform their customers which airport they will be travelling from (let alone which terminal)
Multi-choice. You're an airline. Should you (a) tell your customers, at every stage there is flight info, their booked flight details including airport and terminal, flight number, etc; or (b) just put vague details like the city, and be ever so squidgy about everything, because you heard about being cool and minimalist. You're a business. Should you (a) put all relevant information on the confirmation page from the web site where the purchase was made; or (b) the "confirmation page" can just say you've sent them an email, which may or may not arrive, sooner or later, subject to the whims of email, a completely different medium from the medium of the "confirmation page". The first question is a trick question. The question says you can maybe seem cool by not bothering with things like airports and terminals if you're an airline. But the correct answer is (a). The second question is a specialisation of not switching from web to email half way th...