ttj - Tom Jones

Being overcharged is so frequent that it's more a surprise when it doesn't happen.  Two more cases in the day after getting back to Guernsey.  In both cases I suspect it was a genuine accident. At Doyle's garage, I got a new gas bottle.  Attendant guessed which size, and I paid for that.  But when we went to get the bottle, it was a larger size that I wanted.  I now had to pay the difference.  They wanted to do this as a refund for the first one, and then a new purchase for the actual one -- fine.  For the refund, I inserted same card again.  It asked for PIN, which was strange.  He confirmed it was a refund.  The amount was on there, but it didn't say whether it was a charge or a refund.  I entered PIN and asked for chitty.  It said "debited".  I queried it.  He said whoops, I had indeed been charged again instead of refunded, and he now refunded the total accrued, which was 2 * original amount.  I then paid for...

My second breakfast on the Condor ferry from Poole to Guernsey this morning would have been around 7 GBP.  Then it was around 16 GBP.  I looked at the screen to see what was up.  The employee said something like "when you're ready", pretty aggressively, to apply pressure. I found the mistake, two fake sandwiches at 4.50 GBP each, resulting in an overcharging of 9 GBP, or around 129%.  I said there are things on there not on my tray.  Employee listed a load of breakfast items, aggressively.  I asked where are those sandwiches.  Employee realised their "mistake" and apologised and removed the items, and did not look up again for the rest of the transaction. Similarly for adding fake items as with short-changing: if a vendor makes a "mistake" that would favor them by +X, it is not good enough to rectify this to favoring neither party by zero.  The correct remedy would be to favor the other party by X, and the vendor by -X.   If the vendor t...