ttj - Tom Jones

Amazon have still not fixed their 500 Internal Server issue, despite my clear root cause analyses. Customer puts thing in basket.  Customer changes delivery address, in this case from UK to Guernsey.  Amazon falls over with 500 Internal Server Error. As noted elsewhere, Jeff Bezos is notorious for asking for a root-cause analysis for every issue. Let's separate things into PRCA and DRCA.  That is proximal root-cause analysis, and distal root-cause analysis, respectively. The proximal root cause is that Amazon is failing to handle some cases where a basket's shipping address is changed from a location that the basket can be shipped to, to a location that the basket can not be shipped to. The distal root cause is that Jeff Bezos is retarded.

Again, it happened at checkout time, straight after changing delivery address. Apparently Jeff Bezos likes to have a root-cause-analysis of every issue.  Here we go, then.  The root cause of this issue is: Jeff Bezos is a drooling retard.

Previously: " Amazon: amatuers " [0] [0] < https://wibblement.blogspot.com/2022/11/amazon-amateurs.html > The user journey ended in a dead end anyway: It says "see below", but there is no further information below; in particular no reason for the "problem" is given anywhere on the page.  Since the web is now "mature", we have probably reached an equilibrium for actual links vs vague phrases like "our user manual", "below", "section 3 of our customer portal", and so on.  Of course, the (non) hypertext issue is secondary to the absence of information on why the purchase can not proceed. Apparently Jeff Bezos always asks for a "root-cause analysis" to be performed, every time an issue is identified.  Even tho Amazon isn't paying me for this, yet, I've performed some "root-cause analyses" for these issues.  The root cause of both these issues, as well as the root cause of Amazon's au...