ttj - Tom Jones

 Just when life was starting to seem like a long series of unsatisfactory authentication attempts, I went to download this month's Jaja statement, and the login failed. Either my credential management has gone to pot, or many companies have decided not to bother persisting passwords any more, saying something like "well they can just do an account rescue via email" at the meeting where they decide whether to bother. In Jaja's case, they recently rebranded from Post Office to Jaja, and everything changed, including the web site.  So may as well forget all the passwords, and force resets.  There is probably an assumption underlying their decision, that people are so bad at managing their passwords, that they aren't going to know whether they forgot it or the service provider forgot it, and account rescues are so much the normal flow of things, no one's going to care.  This is wrong.  For a customer who manages their login details carefully, it's jarring and ...