Barclays: uncontactable
There is a trend from large businesses to become uncontactable by customers. A key element of becoming uncontactable is the "pretend contact web page", in which the business pretends to be contactable. It is also necessary to ignore letters in the post, including letters by registered post to a company's registered office address. If a telephone number is given, it should be handled with an automated system, designed to filter out as many callers as possible by sheer frustration. If it's possible to speak to a person at all, waiting times should be in the hours. Staff, if they are accidentally exposed to customers, should falsely claim that everything is possible via some "app", "portal", or even "web site". I've recently seen this from British Airways, an ex airline which stole money from me, and is determined to remain uncontactable. More on that later. The latest example is Barclays. It used to be possible to write to Barcla...