Kraken compliance: failure to process documents after 5 months
Last year, Kraken's incompetent compliance team asked for documents supporting source of funds. Since apparently the buyin logs were not enough, it was really more like source of wealth documentation that they wanted. I duly spent several days assembling the required audit trail documentation. Kraken's web interface, which is generally appalling, could not accept multiple documents in one category (this one being "source of funds"). Kraken repeatedly asked me to email them the documents in the clear -- a clear case of criminal negligence in handling customer data. Their other suggestion was to (really) append all the documents into one big PDF. This, in the interest of pragmatism, I eventually did. Five months later, and Kraken's very bad "Account Documents" section for my account shows my submission as "Unprocessed". Yes, you have to interact with the document (hovering) to get it to say the status "Unprocessed". Otherwise, yo...