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Showing posts with the label failure_to_authenticate_their_own_customer

easyjet: more fails

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In the previous article [0] , Easyjet had forced a password reset, and the email hadn't arrived. [0] < https://wibblement.blogspot.com/2021/12/easyjet-fails.html > In an attempt to get a flight booked, I created a new account.  At this point, their web site forgot everything, so I had to start again, entering all the flight details and extras from scratch. After entering the payment details, their web site failed to sell tickets in a new way: they claimed I was a "screen scraper": There is a form, claiming I can complete it and they will whitelist my IP address. The layers of incompetence behind this process are impressive.  Having failed to authenticate their existing customer, forcing an account reset that doesn't work, the customer goes and tries creating a new account.  At this point, they incorrectly think this has something to do with IP addresses.  I can just picture the retard office in which this all "happens". If you treat 100% of new custome...