easyjet: more fails

In the previous article [0], Easyjet had forced a password reset, and the email hadn't arrived.

[0] <https://wibblement.blogspot.com/2021/12/easyjet-fails.html>

In an attempt to get a flight booked, I created a new account.  At this point, their web site forgot everything, so I had to start again, entering all the flight details and extras from scratch.

After entering the payment details, their web site failed to sell tickets in a new way: they claimed I was a "screen scraper":

There is a form, claiming I can complete it and they will whitelist my IP address.

The layers of incompetence behind this process are impressive.  Having failed to authenticate their existing customer, forcing an account reset that doesn't work, the customer goes and tries creating a new account.  At this point, they incorrectly think this has something to do with IP addresses.  I can just picture the retard office in which this all "happens".

If you treat 100% of new customers like scammers, then the good news is that you will have a 0% failure rate to classify scammers as scammers.  The bad news is that you will have a 100% failure rate to correctly identify new customers as legit new customers.

The final incompetence event: completing their little IP address whitelisting form, and clicking on te "Whitelist" button, results in: ... nothing happening.  You click on the button, and it's dead, nothing happens.

Almost no large businesses are capable of distinguishing their own customers from a rando scammer off the street.  This is a deliberate choice made by every business, and society in general.