emirates still not very good at selling tickets

In my previous article "emirates unable to sell tickets" [0], I documented how Emirates is implementing industry best practice, by have a ticket-sale-like web process which ends in an error page instead of a ticket sale.

[0] <https://wibblement.blogspot.com/2024/01/erimates-unable-to-sell-tickets.html>

In the end, I got a confirmation email for a flight booking from them, and the funds are pending on my credit card.  So the sale did go thru.  On average, this is worse than the sale failing.  I could have gone straight from their error page to trying to book with another airline, and ended up with two bookings.  Or changed my plans altogether, and had a booking to cancel.  The email could easily have not arrived, because that's what email does.  In this case, it's worked out okay.

So I went to book the journey back.  This time, after several petty errors, their web page hung indefinitely on "Saving your seat selection".  As usual, a lot more effort has been put into the animation that happens while the thing doesn't work, than into making the thing work.  In this case, there is a beautiful animation with three planes.  Their arcs suggest a globe.


For some reason, I thought Emirates was going to be better than other airlines.  When it comes to online ticket sales, they are just as bad.

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