easyjet unable to check in passengers

There aren't many things an airline's web site has to do.  Selling tickets is top, followed by online checkin.  Perhaps also to issue shrill demands about "advanced passenger information", and force known passengers to repeatedly type in the same details about themselves.  

Here is a case of easyjet failing to do online checkin.  Notice the lack of any attempt to get the specific reason for the error to the customer.  A web lackey has been tasked with listing a few reasons why checkin might fail, and then whatever error, perhaps generic, perhaps more specific, is "handled" with this message.

Imagine ordering food in a restaurant, and the waiter says "sorry, we can't take your order because the chef is on strike, or we don't have the ingredients for what you've ordered, or you do not meet the dress code for this restaurant, or the table you occupy is reserved, or we are dealing with a vermin problem in our food stores, or perhaps for a different reason".  Each specific reason, if applicable, might suggest a different course of action, so it would be useful to know which one.  But of course the situation would never arise, because they would tell you the specific reason, because all waiters and waitresses are cognitively superior to the sum of Easyjet's software development, web, customer IT, and suchlike teams.

This is the second time in a row Easyjet's checkin has failed for me; the last time was a couple of weeks ago.

For reference, the text of the below screenshot is:

 

Sorry, we have been unable to complete check in

[ID: 12000388-00DF-CB58-5A5F-9086B1CE3361]

We haven’t been able to complete check in at this time; please try again later. This happen because of several reasons:

  • A Child must be less than 16 years old at the date of the first flight of the booking.
  • The document expiry date should not be less than the last flight date of the booking.
  • Complete APIS details of all the passengers.
  • Age cannot be less than 2 years for a child passenger.
  • Any adult with an accompanying infant must be aged 16 or more on the outbound flight date.
  • Unable to retrieve Infant details.

If none of the above is applicable and you are still unable to check in, don’t worry. Please go to the Bag Drop desks at the airport on the day of travel where our staff will help you

 


Comments

Post a Comment

Popular posts from this blog

the persistent idiocy of "privileged ports" on Unix

TCP and UDP have ports.  These are 16 bit; there are 65535 or so per IP address. These protocols don't care to differentiate between the ports.  Elsewhere, IANA presumes to operate a process to allocate "well-known" ports in the range 1-1023, "registered ports" in the range 1024-49151, and to reserve the remainder, 49152–65535, for "ephemeral" ports.  The caller end has to have a port, which is how replies get back within the virtual connection, and these are conventionally picked from the ephemeral range by the OS's networking stack. The whole idea of ports is ridiculous, because it allows ISPs to arse around presuming to decide which services they will "not allow".  Anything that allows IPSs to do anything other than shift opaque packets will allow ISPs to meddle and break things, and due to the Law of Meddling, if they can, they will.  I am currently working around an issue with Claro, a pretend ISP, blocking port 5060, allocated to SI
Read more

google is giving more and more 500 errors

Image
Total state capture and moral bankruptcy are not the only problems facing Google.  They are also giving an increasing rate of 500 Internal Server errors.  This is the sort that means they've messed up, but not in a way that they should have messed up.  On the other hand, they have drawn a lovely picture of a robot falling apart. Today's example is from Google Calendar under calendar.google.com.  I was trying to make an appointment, and now I'm doing this. I remember, in 2018, a friend trying to convince me that 500 Internal Server Errors no longer happened, or if they did it was my fault, and that they hadn't seen any for years, and some other things.  They assured me that they would love to see screenshots of such a rare specimen, which I bored them with for a while.  That friend happens to be a Google employee. Well, there are plenty of others posting about Google Calendar on twitter today, including screenshots of 500 Internal Server errors, so I doubt this one is en
Read more

Guernsey Waste in incorrect bag-rejection horror May 6th, 2024

Image
The rubbish collection folk at my new place seem pickier than at other places on Guernsey. Last week, they removed some card packaging that I'd included in the card and paper (plastic) clear bag, and left it on the lane.  This week, they have attached a rejection label entitled "Polite Notice".  Just like modern software-engineered error messages (see attached tag "extremely_general_error_handling"), this does not give a specific reason why the bag was rejected, but instead lists miscellaneous possible "reasons", leaving the victim guessing, or perhaps trying to follow a process of elimination. In this case, some possible reasons, which the label does not claim to be exhaustive ("was most likely because ..."), and of which none apply, are: (i) "did not have the required payment sticker" -- no, I applied to 90 litre sticker; or  (ii) (a) "too heavy" -- no, I estimate it was 3kg, and I easily supported the bag's weight o
Read more