gandi.net domain registrar: domain stuck in vague state, not renewable, in process of being transferred, but no remaining steps

 I have several domains registered with gandi.net.

Domain name registration, being an element of the shitfrastructure, is not a service provided to an acceptable basic quality level by anyone.  Domain name registration sits with mobile phone networks, banking, payments, airlines, and so on, as having no satisfactory provider, yet somehow seeming essential to modern life.

In this case, I have received an email from Gandi saying a domain will expire in 60 days.  I log in to try and renew.  It's not in my list of "Active" domains.  I look in "Pending".  It's in there:




But it was previously in "Active".  The transfer had supposedly completed successfully.

Here's their email from 2021-11-26:

[GANDI] Final transfer status for the domain QOK.CH
Inbox
transfer-done@gandi.net

Fri, Nov 26, 1:07 PM (21 hours ago)

to tgj211

Dear customer,

This is the final result of the domain transfer request described below.

Domain: QOK.CH
Result: successfully completed

Thanks for choosing GANDI!

See the box saying "ACTION REQUIRED"?  It's not a link.  Nothing is telling the customer what action is required.

Same with "STEP 6/7".  Okay, what's the next step?  Again, nothing is saying.

Clicking on the domain name, which is a link, brings up the "Transfer status" page.  This shows 7 steps, but they are all ticked.  This is inconsistent with the "6/7" thing on the pending items summary page.  And with the text on this same page saying it's "in the process of being transferred".  Again, what is the next step?  And how do I renew?


So I submitted a support request:



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