british gas's web site is not fit for purpose

British Gas have put their account creation thing behind recaptcha. So you thought you were going to set up payments for your energy bills, but instead, you are now... IDENTIFYING MOTORCYCLES And, often, these things are never satisfied, so it best to just give up as soon as it comes up. So, British Gas effectively do not have online accounts. Yet all their literature claims, incorrectly, that they do. Note the classic web site flaws are everywhere, too: The imbeciles incorrectly put one thing in the first person ("my account"), then correctly but inconsistently address the victim, sorry, customer, in the second person ("you"). And as soon as you start typing your email address, it starts berating you for getting it wrong. Having to do things via web sites like this is much, much worse than doing things by post in the 1870s.